Later we started to provide user documentation in three formats. At that time, I also knew about Help & Manual, but it seemed to be too expensive, so we decided to use a cheaper option. Yes, our product did have documentation starting from the very early versions. Good documentation can solve that problem.ĭE: Did your product have user documentation starting from the very early versions? If yes, how did you create it? They simply didn’t know about it, because they didn’t right-click our application’s window to open the context menu providing access to that feature. Sometimes we added a new feature, but our users didn’t use it. If the users can use all the features of our application, they will get a more professional result in that case, they will love us and our product even more! Second, it is very important for us that the users know which features are available and how to use them. So now we always include the PDF version in the distribution package. Oftentimes, when we provide a CHM help file as part of the software product, some users request the PDF version. While some users are satisfied having a CHM help file, others will want a PDF file that they can easily print out. Our software product has a rich user interface, so users might want to read about it to learn more details. If you have technical support, you must have documentation, too. They know that any software product, especially a complex one, must have a help system. There are two reasons for that, and I’m not sure which of them is more important for us.įirst, having documentation is mandatory. As a result, you will get a video surveillance system design, including 3D modeling results, that takes into account the site specifics.ĭE: Why is user documentation so important to you? It helps you position cameras quickly and optimally on an existing or newly-created site plan it can identify the fields of view and blind spots, with consideration for obstacles. Our main product is IP Video System Design Tool ( It’s a complex, professional application for designing video surveillance systems. Max Shumeyko, the founder and director of IPICA Ltd, tells us about the impact of high-quality user documentation on all business aspects of his company, and how Dr.Explain makes it easy to create such documentation.ĭE: What kind of products does your company develop? ← Back to all Cases and customer stories IPICA can update its user documentation faster thanks to using Dr.Explain, which automates routine operations
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